Customer Services

At Opis, our caring and compassionate team members and our Mission make us different.  We are “Mission driven” and customer-focused.

We offer enhanced programs for customer service to ensure your loved one feels welcomed and we provide quick and accessible avenues to you for any questions or concerns you may have during your loved one’s stay in our center.  Our clinical team specializes in the care of the elderly and we are committed to ongoing education and training for our caregiver team members. 

In addition to the differences you will see and feel when you visit any of our Opis Centers, we are proud of our accomplishments.   Three of our centers have been recently recognized with the prestigious Governor’s Gold Seal Award.  A nursing center must be in the top 5% to even be eligible to apply for this distinction.  Our state survey results consistently exceed the state average.  Our employee satisfaction survey and customer satisfaction survey results are among the best in our profession. 

We welcome your questions and would love the opportunity to talk with you personally about how our Opis Team can assist in meeting your loved one’s needs. Service is what distinguishes us from other long term care providers. It is what has earned us loyalty from customers their families and team members. 

It really is All in the Way We Care! Our entire organizational culture revolves around care and service. Our dedication to service is evident in the smiling faces in all of our Centers. Not only are our customers smiling, but so are our team members. We maintain warm environments in our buildings; filled with activities that keep life fulfilling for our customers. We maintain open communication with our customers and their families through our Customer Councils and Family Councils. Our team members treat each other and everyone else with the utmost respect---that’s what our Mission requires from each of us.